Privacy Policy

Charpak Ltd – Privacy Policy Dated: May 2018

 

INTRODUCTION
Charpak Ltd take security seriously and are committed to ensuring your privacy is protected when using our services. Our policy below explains how your personal data will be processed and protected.

 

WHO ARE WE?
Charpak Ltd operates with a high moral and ethical code of contact, as expressed in the Charpak Charter. We are committed to transparency in our operations and take our obligations under the GDPR and PECR very seriously. We will respect your privacy and will not communicate with you more than you wish. We also operate a No spam policy.

 

Charpak Ltd is the Controller of any personal data submitted to us. We have appointed a data protection officer and any enquiries should be addressed to the Data Protection Officer on the contact details below.

 

HOW YOU CAN REACH US
Trading Address: 30 St Peters Road, Huntingdon, Cambridgeshire, PE29 7DG, UK.
Telephone + 44 (0)1480 434 434
Fax: + 44 (0)1480 434 545
Email: dpo@charpak.co.uk
Registered Address: 15 Oxford Street, Southampton, Hampshire, SO14 3DJ.

 

WHY DO WE COLLECT YOUR PERSONAL INFORMATION?

 

Customer
We will use your data to help us conduct the day-to-day running of your account. This could be by email, text, telephone or written communications including letters, order confirmations, contracts and invoices. On occasion we will send you information and updates about Charpak products and services that are relevant to your dealings with our business.

 

Prospects
We collect personal data for the purpose of our Legitimate Interests, and have completed a Legitimate Interest Assessment (LIA). Data is processed for the purpose of conducting business with companies who have a business need and requirement for packaging and NPD advice; packaging consultancy; and technical materials information and services related to the design and manufacture of packaging.

 

You have control over your personal data and the communications you wish to receive from Charpak Ltd. You can object to processing at any time. Please refer to the section below: How do we use your personal data?

 

What personal data do we collect?
We operate a data minimisation policy, and will only capture warranted, necessary and relevant data in order to meet the services expected and required by the personal data subject. We will collect personal data you submit to us, for example, when you make an enquiry, request a quotation, place orders or contact our team. This data includes your full name, telephone number, job title, email address and postal address.

 

What do we do with your information?
Your information is stored in our company databases within the European Economic Area (EEA) and, where appropriate, may be shared with third party courier and distribution companies to deliver your products and services.

 

Your information may also be shared with BeStrategic for the purpose of conducting customer satisfaction surveys. This is used solely for the purpose of monitoring delivery of, modifying and improving our offer and services.

 

Your information is not sold to any third parties. Your information is not sent outside of the UK. We will not use the information to make any automated decisions that might affect you.

 

Where do we process data?
Your data will only be processed within the EEA either at Charpak approved premises or, where appropriate, at third parties appointed by us and (under contract) at the sites of data processors.

 

How do we use your personal data?
We may use your personal data for the following purposes:

 

Account Maintenance

  • To create and manage your business account at Charpak Ltd
  • To process your requests to develop quotations, orders and to deliver packaging design and manufacturing services
  • To contact you in the event of any queries or requirements to progress your orders
  • To deliver the highest level of customer service by ensuring the accuracy of your information
  • To manage your account by carrying out credit checks and to prevent fraud
  • To prevent misuse or improper use of our services

 

Marketing

  • To inform you of new or changed services
  • To conduct customer research surveys, to give you the option to feedback, in order to influence and enhance our offer and services
  • To better understand how individuals and businesses interact with our business and website
  • To provide analysis and insight in order to provide you with relevant marketing promotional campaigns and offers that are tailored to your interest.
  • To determine the effectiveness and enhance our promotional campaigns and advertising to analyse, test, monitor delivery of, modify and improve our systems by which the services are provided
  • To send relevant direct marketing such as prospect updates which may help your business objectives, newsletters and relevant business and market insight and industry developments

 

You may object to us processing your details for marketing purposes, either by clicking on the Object link at the bottom of an email or by contacting us at the above address, email or telephone number.

 

Please bear in mind if you object it may affect our ability to carry out tasks above for your benefit.

 

How long do we keep your information for?

 

Customer
Where we are exploring negotiations to provide you with the benefit of our services outlined above, contractual requirements, or the delivery of products and services we will keep your data to fulfil the required services, or for as long as we are required by law.

 

Marketing
Your information is kept until you object to processing, or a maximum of 2 years where we have not conducted any business. If you object to processing, your details will be added to our global suppression list.

 

WHAT CHOICES DO I HAVE ABOUT HOW MY DATA IS USED?
You can object to processing of your data for marketing purposes at any time. You can contact us by post at the above address, by email at dpo@charpak.co.uk or by telephone on 01480 434 434.

 

You have the right to request information about the personal data we hold on you at any time. If you think any personal data we hold about you is incorrect, incomplete or irrelevant, you have the right to challenge it, and have the information corrected or removed.

 

You can ask for a copy of the information, and ask for it to be erased if you no longer wish us to keep or process your details.

 

We cannot remove your data when there is a legal storage requirement, such as book-keeping rules, fraud prevention, or when there are other legitimate grounds to keep the data, such as unsettled debts or suppression purposes to prevent further data processing.

 

How do we protect your personal data?

We take appropriate steps to maintain our contact information in a secure environment to prevent unauthorised use. We have taken technical and organisational measures to protect your data from loss, manipulation and unauthorised access. We continually adapt our security measures in line with technological progress and developments.

 

Cookies
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device.

There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session.

 

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device.

 

Third-party cookies
We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics and Lead Forensics. Read more about it and how you can opt out here: https://tools.google.com/dlpage/gaoptout/. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 26 months.

 

HOW DO WE USE COOKIES?

When you first visit this website we ask for your consent to use cookies. You can choose not to accept cookies. If you delete your cookies or clear your cache, you may be asked to give your consent again. This is because a cookie is usually used to remember the choice you made the first time. Charpak uses cookies to improve site functionality, analyse site usage and to provide an improved browsing experience and more relevant information.

If you wish to revoke your consent to the use of cookies on this website you can either delete the cookies in your browser’s memory or clear your cache.

 

If you wish to prevent cookies being set before you visit this website, or most other websites, you can set your browser to block cookies. Most browsers allow you to do this in their settings.

If you would like to know more about cookies, please visit the ICO website

 

WHAT HAPPENS WHEN I FOLLOW LINKS ON THE SITE?

Links
The site www.charpak.co.uk may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our customers to find more information about specific subjects.

 

If you follow links to other sites from our website your data will be subject to the privacy policies of those sites. You should refer to these policies before providing your data.

 

WHAT HAPPENS WHEN THIS POLICY CHANGES?

Changes may be necessary to this policy to reflect legal or data processing developments. If we change the policy we will provide information on our website so users can review the changes. Any significantly different use of your data will be communicated to you and you will be able to choose whether you agree to the new use.

 

Your right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:

 

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Last Updated May 2018