Charpak Ltd take security seriously and are committed to ensuring your privacy is protected when using our services. Our policy below explains how your personal data will be processed and protected.
WHO ARE WE?
We are Charpak Ltd. Our address is 30 St Peters Road, Huntingdon, Cambridgeshire, PE29 7DG, UK. Charpak Ltd is the controller of any personal data submitted to us. We apply UK data protection law to our processing.
Our registered address is (insert Southampton) Our VAT registration number is 210185358.
Our appointed data protection officer is Mr T Evans and any enquiries should be addressed to him on the contact details above.
What do we do with your information?
Your information is stored in our company database within the European Economic Area (EEA) and may be shared with third party courier organisations to deliver your products and services. Your information is not sold to any third parties. Your information is not sent outside of the UK. We will not use the information to make any automated decisions that might affect you.
What personal data do we collect?
We will collect personal data that you submit to us, for example, when you place orders and contact our team. The personal data you submit to us may for example include contact information, and payment information.
When you agree to receiving communications from Charpak, we may ask you for your name, telephone number and your email address. If we need to contact you by post we will collect your postal address and request your consent.
If you provide your data and give us permission, we will use your data to maintain e-mail, telephone and offline contact with you, preferably at your place of business.
Why do we collect this information?
We use your information to send you information about our products and services that are relevant to your dealings with our business, and fulfilling requirements for your account.
How do we use your personal data?
We may use your personal data for the following purposes:
- To create and manage your business account at Charpak Ltd
- To process your orders and deliver packaging design and manufacturing services
- To contact you in the event of any queries or requirements to progress your orders
- To answer your queries and to inform you of new or changed services
- To send marketing offers such as newsletters and relevant business updates
- To manage your account by carrying out credit checks
- To make analyses in order to provide you with relevant marketing offers and information
- To send you surveys in order to give you the option to feedback to influence and improve our offer and services
- To test and improve our systems by which the services are provided
- To prevent misuse or improper use of our services
We ask for your consent to do this, and we will only send you for as long as you continue to consent.
How long do we keep your information for?
Your information is kept for as long as you continue to consent to receive communications from Charpak. We will keep your data to fulfil the required services, as outlined above, or for as long as we are required by law.
Your rights over your information
By law, you can ask us what information we hold about you and ask for it to be corrected if it is inaccurate. You can also ask for a copy of the information we hold about you and ask for it to be erased if you no longer wish us to keep your details. You can also ask us to stop using your information or you can withdraw your consent at any time, either by clicking the unsubscribe link at the end of any email, or by emailing, writing or telephoning us using the contact details above.
You have the right to request information about the personal data we hold on you at any time. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data, such as unsettled debts.
You can withdraw your consent to us using the data for marketing purposes at any time. You can contact us by post at the above address, by email at firstname.lastname@example.org or by telephone on 01480 434 434.
How do we protect your personal data? We have taken technical and organisational measures to protect your data from loss, manipulation, unauthorised access. We continually adapt our security measures in line with technological progress and developments.
WHAT CHOICES DO I HAVE ABOUT HOW MY DATA IS USED?
You may opt out of receiving information from us by e-mail, telephone, fax or post.
To exercise your choices, indicate your wishes on the registration form, unsubscribe using the link in our emails, call + 44 (0)1480 434 434, or you can email us at email@example.com
You may request a copy of the information held about you by writing to: Charpak Ltd, 30 St Peters Road, Huntingdon, Cambridgeshire, PE29 7DG
WHERE DO WE PROCESS DATA?
We process data at our registered offices at Charpak Ltd, 30 St Peters Road, Huntingdon, Cambridgeshire, PE29 7DG and (under contract) at the sites of data processors and third parties appointed by us. We apply UK data protection law to our processing.
HOW DO WE KEEP DATA SECURE?
We take appropriate steps to maintain our contact information in a secure environment to prevent unauthorised use. Our processors are bound by contract to do the same.
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A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device.
There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session.
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device.
We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics and Lead Forensics.Read more about it and how you can opt out here: https://tools.google.com/dlpage/gaoptout/. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 12 months.
WHAT HAPPENS WHEN I FOLLOW LINKS ON THE SITE?
The site www.charpak.co.uk may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our customers to find more information about specific subjects.
If you follow links to other sites from our website your data will be subject to the privacy policies of those sites. You should refer to these policies before providing your data.
WHAT HAPPENS WHEN THIS POLICY CHANGES?
Changes may be necessary to this policy to reflect legal or data processing developments. If we change the policy we will provide information on our website so users can review the changes. Any significantly different use of your data will be communicated to you and you will be able to choose whether you agree to the new use.
Your right to complain
If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:
Information Commissioner’s Office
HOW YOU CAN REACH US
Tel + 44 (0)1480 434 434 Fax + 44 (0)1480 434 545
Last Updated March 2018